Alexa Flash Briefings: What Marketers Need to Know

Want to reach people regularly via their smart speakers? Wondering how Alexa flash briefings work? To explore how marketers can benefit from Alexa flash briefings, I interview Chris Brogan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers, business

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How Do You Set Smart SEO Goals for Your Team/Agency/Project? – Whiteboard Friday

Posted by randfish

Are you sure that your current SEO goals are the best fit for your organization? It’s incredibly important that they tie into both your company goals and your marketing goals, as well as provide specific, measurable metrics you can work to improve. In this edition of Whiteboard Friday, Rand outlines how to set the right SEO goals for your team and shares two examples of how different businesses might go about doing just that.

https://fast.wistia.net/embed/iframe/3y7y7qyfnv?seo=false&videoFoam=true

Setting Smart SEO Goals for Your Team, Agency, or Project

Click on the whiteboard image above to open a high-resolution version in a new tab!

Video Transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re chatting about SEO goals, how to set smart ones, how to measure your progress against them, how to amplify those goals to the rest of your organization so that people really buy in to SEO.

This is a big challenge. So many folks that I’ve talked to in the field have basically said, “I’m not sure exactly how to set goals for our SEO team that are the right ones.” I think that there’s a particularly pernicious problem once Google took away the keyword-level data for SEO referrals.

So, from paid search, you can see this click was on this keyword and sent traffic to this page and then here’s how it performed after that. In organic search, you can no longer do that. You haven’t been able to do it for a few years now. Because of that removal, proving the return on investment for SEO has been really challenging. We’ll talk in a future Whiteboard Friday about proving ROI. But let’s focus here on how you get some smart SEO goals that are actually measurable, trackable, and pertain intelligently to the goals of the business, the organization.

Where to start:

So the first thing, the first problem that I see is that a lot of folks start here, which seems like a reasonable idea, but is actually a terrible idea. Don’t start with your SEO goals. When your SEO team gets together or when you get together with your consultants, your agency, don’t start with what the SEO goals should be.

  • Start with the company goals. This is what our company is trying to accomplish this quarter or this year or this month.
  • Marketing goals. Go from there to here’s how marketing is going to contribute to those company goals. So if the company has a goal of increasing sales, marketing’s job is what? Is marketing’s job improving the conversion funnel? Is it getting more traffic to the top of the funnel? Is it bringing back more traffic that’s already been to the site but needs to be re-earned? Those marketing goals should be tied directly to the company goals so that anyone and everyone in the organization can clearly see, “Here’s why marketing is doing what they’re doing.”
  • SEO goals. Next, here’s how SEO contributes to those marketing goals. So if the goal is around, as we mentioned, growing traffic to the top of the funnel, for example, SEO could be very broad in their targeting. If it’s bringing people back, you’ve got to get much more narrow in your keyword targeting.
  • Specific metrics to measure and improve. From those SEO goals, you can get the outcome of specific metrics to measure and improve.

Measurable goal metrics

So that list is kind of right here. It’s not very long. There are not that many things in the SEO world that we can truly measure directly. So measurable goal metrics might be things like…

1. Rankings. Which we can measure in three ways. We can measure them globally, nationally, or locally. You can choose to set those up.

2. Organic search visits. So this would be just the raw traffic that is sent from organic search.

3. You can also separate that into branded search versus non-branded search. But it’s much more challenging than it is with paid, because we don’t have the keyword data. Thus, we have to use an implied or inferred model, where essentially we say, “These pages are likely to be receiving branded search traffic, versus these pages that are likely to be receiving non-branded search traffic.”

A good example is the homepage of most brands is most likely to get primarily branded search traffic, whereas resource pages, blog pages, content marketing style pages, those are mostly going to get unbranded. So you can weight those appropriately as you see fit.

Tracking your rankings is crucially important, because that way you can see which pages show up for branded queries versus which pages show up for unbranded queries, and then you can build pretty darn good models of branded search versus non-branded search visits based on which landing pages are going to get traffic.

4. SERP ownership. So ideas around your reputation in the search results. So this is essentially looking at the page of search results that comes up for a given query and what results are in there. There might be things you don’t like and don’t want and things you really do want, and the success and failure can be measured directly through the rankings in the SERP.

5. Search volume. So for folks who are trying to improve their brand’s affinity and reputation on the web and trying to grow the quantity of branded search, which is a good metric, you can look at that through things like Google Trends or through a Google AdWords campaign or through something like Moz’s Keyword Explorer.

6. Links and link metrics. So you could look at the growth or shrinkage of links over time. You can measure that through things like the number of linking root domains, the total number of links. Authority or spam metrics and how those are distributed.

7. Referral traffic. And last, but not least, most SEO campaigns, especially those that focus on links or improving rankings, are going to also send referral traffic from the links that are built. So you can watch referral traffic and what those referrers are and whether they came from pages where you built links with SEO intent.

So taking all of these metrics, these should be applied to the SEO goals that you choose that match up with your marketing and company goals. I wanted to try and illustrate this, not just explain it, but illustrate it through two examples that are very different in what they’re measuring.

Example one

So, first off, Taft Boots, they’ve been advertising like crazy to me on Instagram. Apparently, I must need new boots.

  • Grow online sales. Let’s say that their big company goal for 2018 is “grow online sales to core U.S. customers, so the demographics and psychographics they’re already reaching, by 30%.”
  • Increase top of funnel website traffic by 50%. So marketing says, “All right, you know what? There’s a bunch of ways to do that, but we think that our best opportunity to do that is to grow top of funnel, because we can see how top of funnel turns into sales over time, and we’re going to target a number of 50% growth.” This is awesome. This can turn into very measurable, actionable SEO goals.
  • Grow organic search visits 70%. We can say, “Okay, we know that search is going to contribute an outsized quantity of this 50% growth. So what we want to do is take search traffic up by 70%. How are we going to do that? We have four different plans.

    • A. We’re going to increase our blog content, quality and quantity.
    • B. We’re going to create new product pages that are more detailed, that are better optimized, that target good searches.
    • C. We’re going to create a new resources section with some big content pieces.
    • D. We’re going to improve our link profile and Domain Authority.”

Now, you might say, “Wait a minute. Rand, this is a pretty common SEO methodology here.” Yes, but many times this is not directly tied to the marketing goals, which is not directly tied to the business goals. If you want to have success as an SEO, you want to convince people to keep investing in you, you want to keep having that job or that consulting gig, you’ve got to connect these up.

From these, we can then say, “Okay, for each one, how do we measure it?” Well…

  • A. Quantity of content and search visits/piece. Blog content can be measured through the quantity of content we produce, the search visits that each of those pieces produce, and what the distribution and averages are.
  • B. Rankings and organic traffic. Is a great way to measure product pages and whether we’re hitting our goals there.
  • C. Link growth, rankings, and traffic. That’s a great way to measure the new resources section.
  • D. Linking root domains plus the DA distribution and maybe Spam Score distribution. That’s a great way to measure whether we’re improving our link profile.

All of these, this big-picture goal is going to be measured by the contribution of search visits to essentially non-homepage and non-branded pages that contribute to the conversion funnel. So we have a methodology to create a smart goal and system here.

Example two

Another example, totally different, but let’s try it out because I think that many folks have trouble connecting non-e-commerce pages, non-product stuff. So we’re going to use Book-It Theatre. They’re a theater group here in the Seattle area. They use the area beneath Seattle Center House as their space. They basically will take popular books and literature and convert them into plays. They’ll adapt them into screenplays and then put on performances. It’s quite good. We’ve been to a few shows, Geraldine and I have, and we really like them.

So their goal — I’m making this up, I don’t actually know if this is their goal — but let’s say they want to…

  • Attract theater goers from outside the Seattle area. So they’re looking to hit tourists and critics, people who are not just locals, because they want to expand their brand.
  • Reach audiences in 4 key geographies — LA, Portland, Vancouver, Minneapolis. So they decide, “You know what? Marketing can contribute to this in four key geographies, and that’s where we’re going to focus a bunch of efforts — PR efforts, outreach efforts, offline media, and SEO. The four key geographies are Los Angeles, Portland, Vancouver, and Minneapolis. We think these are good theater-going towns where we can attract the right audiences.”

So what are we going to do as SEOs? Well, as SEOs, we better figure out what’s going to match up to this.

  • Drive traffic from these regions to Book-It Theatre’s pages and to reviews of our show. So it’s not just content on our site. We want to drive people to other critics and press that’s reviewed us.

    • A. So we’re going to create some geo landing pages, maybe some special offers for people from each of these cities.
    • B. We’re going to identify third-party reviews and hopefully get critics who will write reviews, and we’re going to ID those and try and drive traffic to them.
    • C. We’re going to do the same with blog posts and informal critics.
    • D. We’re going to build some content pages around the books that we’re adapting, hoping to drive traffic, that’s interested in those books, from all over the United States to our pages and hopefully to our show.

So there are ways to measure each of these.

  • A. Localized rankings in Moz Pro or a bunch of other rank tracking tools. You can set up geo-specific localized rankings. “I want to track rankings in Vancouver, British Columbia. I want to track rankings from Los Angeles, California.” Those might look different than the ones you see here in Seattle, Washington.
  • B. We can do localized rankings and visits from referrals for the third-party reviews. We won’t be able to track the visits that those pages receive, but if they mention Book-It Theatre and link to us, we can see, oh yes, look, the Minneapolis Journal wrote about us and they linked to us, and we can see what the reviews are from there.
  • C. We can do localized rankings and visits from referrals for the third-party blog posts.
  • D. Local and national ranking, organic visits. For these Book-It content pages, of course, we can track our local and national rankings and the organic visits.

Each of these, and as a whole, the contribution of search visits from non-Seattle regions, so we can remove Seattle or Washington State in our analytics and we can see: How much traffic did we get from there? Was it more than last year? What’s it contributing to the ticket sales conversion funnel?

You can see how, if you build these smart goals and you measure them correctly and you align them with what the company and the marketing team is trying to do, you can build something really special. You can get great involvement from the rest of your teams, and you can show the value of SEO even to people who might not believe in it already.

All right, everyone. Look forward to your thoughts and feedback in the comments, and we’ll see you again next week for another edition of Whiteboard Friday. Take care.

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How to Build Customer Trust Instantly

How to Build Customer Trust Instantly

Oral surgery is, at best, a suboptimal way to spend an afternoon.

Uncertainty about the procedure is common. Concern about lingering pain is almost a given. Confusion about payment is typical, especially among patients without dental insurance.

Most oral surgeons and their staffs endeavor to answer these questions and quiet doubts when the patient is in the dental office. The best oral surgeons telephone patients the night after surgery to check on discomfort and residual bleeding and to confirm they’re following postoperative instructions.

But then there is Dr. Glenn Gorab of Clifton, New Jersey, who builds all-important trust with his patients not AFTER a procedure, but before he’s ever seen them.

How One Oral Surgeon Built a Trust Empire

Every weekend, Dr. Gorab calls each patient that is coming to the office for the first time the following week. His typical greeting is as follows: “Hi, this is Dr. Gorab, I know we have an upcoming appointment for you next week. I just wanted to call to introduce myself and ask if you have any questions prior to your appointment.”

This simple, remarkable gesture—connecting with a patient before he or she comes to the office instead of after—sets Dr. Gorab’s oral surgery practice apart and attracts constant attention.

Dr. Gorab says patients aren’t really sure what to make of the calls because they are so unexpected. “Most people are shocked that a doctor would call them prior to their appointment. They’re almost dumbfounded. It’s so out of the ordinary. They say, ‘No one has ever done this for me before.’”

These patients tell their friends about Dr. Gorab’s calls, and they deliver new patients through his front door on a consistent basis. His commitment to proactive customer service clones customers.

“I had two new patients just this week who said, ‘I understood from my friend that you were the guy that called her prior to the appointment, and I thought that was so nice, I wanted to come see you.’” These patients drove out of their way to visit Dr. Gorab, bypassing dozens of highly reputable oral surgeons located closer to their homes.

Dr. Gorab says 80 percent of patients mention the calls once in the office for their appointments. “They say, ‘Thank you so much for your call on Saturday.’ Or, ‘I’m sorry I wasn’t home to take your call. Thank you for leaving me a voicemail,’” he told us.

This is so simple. Quite literally every physician—every professional service provider, even—could mimic it, yet they do not. Why?

Because we have been conditioned to believe that customer service starts once the transaction has been completed, and the consumer has received the product or service.

A much better approach is to understand that the most impactful customer service is that which transcends the transaction, ideally preceding it.

Build customer trust

Twelve South Gets Ahead of the Customer Trust Curve

Just this week, I had an outstanding experience with a company that—like Dr. Gorab—has changed the time horizon on their customer interactions.

A year ago, I bought the Apple AirPods wireless headphones. For a while after they launched, I thought the whole premise was stupid. I didn’t want to give in to Apple’s naked cash grab, triggered by wholly eliminating the headphone jack on the iPhone 7, 8, and X.

But I travel so much that the convenience of a wireless listening experience wore me down. I succumbed. Turns out, I LOVE the AirPods. The audio fidelity is good (not great), but the size, convenience, and ability to easily take phone calls won me over.

Lately, however, I’ve been on more long-haul airplane flights that have the media screens in the seat back in front of you. This presents a tiny dilemma (admittedly, a first-world problem in every way): Wireless, Bluetooth headphones don’t work with those screens. Consequently, even though I’m a big fan of the AirPods, I still have to carry wired earbuds to plug into the audio on the plane.

The team at Twelve South—an innovative designer and seller of Apple aftermarket gear—decided to solve this issue by creating the AirFly, a Bluetooth transmitter that plugs into the airplane’s screen, and enables you to use your wireless AirPods. Smart!

Within about eleven seconds of receiving the email announcing the launch of AirFly, I had this gadget in my TwelveSouth.com shopping cart. Later that day, I was checking my upcoming flight schedule to try to predict when I would be able to try AirFly when I received an email from Twelve South.

I expected a shipping confirmation. But it wasn’t. It was much, much more, and it instantly reminded me of Dr. Gorab.

The email Twelve South sent wasn’t trying to sell me something else. It was 100 percent about building trust and doing so before the product was even received.

They provided a detailed guide—including animated GIFs and a video—showing me exactly how to set up and use the AirFly. The messaging at the top of the email was perfect:

Thank you for purchasing AirFly! We’re packing up your order and getting it ready to send. As soon as your package arrives, we know you’ll be anxious to get set up—here’s everything you’ll need to get started with AirFly.

Brilliant! This email builds anticipation for the arrival, while also cutting down on possible customer service questions downstream by providing help docs when the customer is MOST LIKELY to actually open and read the email—right after making the purchase.

Everyone can—and should—think about building customer trust ahead of time. It’s not difficult to do. You just have to change your perception of when the relationship and the trust-building can and should commence.

Bravo, Twelve South. I hope the product lives up to the promise. I think I’ll be able to give it a try next weekend, and I’ll update this post with my reaction.

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Are You Tracking the Right Social Media KPIs?

Are You Tracking the Right Social Media KPIs?

How do you know if you’re tracking the right social media KPIs or if your content strategy is working?

There are the obvious signs – visitors to your website, people liking and sharing your posts on social media platforms. It’s always great, as a content creator, to see this type of interaction. However, if your social media content strategy is part of an overall marketing plan designed to either win new customers or sell a product, are you seeing an actual return for your efforts?

This is where Key Performance Indicators (KPIs) come in. They are an effective way to measure and manage your ROI (Return on Investment). Figuring out which ones are vital for your business can be an art in itself.

For those who don’t know, KPI is a set of metrics that help you to measure the success (or failure) of any given activity or business process.

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The MozCon 2018 Final Agenda

Posted by Trevor-Klein

MozCon 2018 is just around the corner — just over six weeks away — and we’re excited to share the final agenda with you today. There are some familiar faces, and some who’ll be on the MozCon stage for the first time, with topics ranging from the evolution of searcher intent to the increasing importance of local SEO, and from navigating bureaucracy for buy-in to cutting the noise out of your reporting.

We’re also thrilled to announce this year’s winning pitches for our six MozCon Community Speaker slots! If you’re not familiar, each year we hold several shorter speaking slots, asking you all to submit your best pitches for what you’d like to teach everyone at MozCon. The winners — all members of the Moz Community — are invited to the conference alongside all our other speakers, and are always some of the most impressive folks on the stage. Check out the details of their talks below, and congratulations to this year’s roster!

Still need your tickets? We’ve got you covered, but act fast — they’re over 70% sold!

Pick up your ticket to MozCon!

The Agenda

Monday, July 9

8:30–9:30 am

Breakfast and registration

Doors to the conference will open at 8:00 for those looking to avoid registration lines and grab a cup of coffee (or two) before breakfast, which will be available starting at 8:30.

9:30–9:45 am
Welcome to MozCon 2018!
Sarah Bird

Moz CEO Sarah Bird will kick things off by sharing everything you need to know about your time at MozCon 2018, including conference logistics and evening events.

She’ll also set the tone for the show with an update on the state of the SEO industry, illustrating the fact that there’s more opportunity in it now than there’s ever been before.

9:50–10:20 am
The Democratization of SEO
Jono Alderson

How much time and money we collectively burn by fixing the same kinds of basic, “binary,” well-defined things over and over again (e.g., meta tags, 404s, URLs, etc), when we could be teaching others throughout our organizations not to break them in the first place?

As long as we “own” technical SEO, there’s no reason (for example) for the average developer to learn it or care — so they keep making the same mistakes. We proclaim that others are doing things wrong, but by doing so we only reinforce the line between our skills and theirs.

We need to start giving away bits of the SEO discipline, and technical SEO is probably the easiest thing for us to stop owning. We need more democratization, education, collaboration, and investment in open source projects so we can fix things once, rather than a million times.

10:20–10:50 am
Mobile-First Indexing or a Whole New Google
Cindy Krum

The emergence of voice-search and Google Assistant is forcing Google to change its model in search, to favor their own entity understanding or the world, so that questions and queries can be answered in context. Many marketers are struggling to understand how their website and their job as an SEO or SEM will change, as searches focus more on entity-understanding, context and action-oriented interaction. This shift can either provide massive opportunities, or create massive threats to your company and your job — the main determining factor is how you choose to prepare for the change.

10:50–11:20 am
AM Break

11:30–11:50 am
It Takes a Village:
2x Your Paid Search Revenue by Smashing Silos
Community speaker: Amy Hebdon

Your company’s unfair advantage to skyrocketing paid search revenue is within your reach, but it’s likely outside the control of your paid search team. Good keywords and ads are just a few cogs in the conversion machine. The truth is, the success of the entire channel depends on people who don’t touch the campaigns, and may not even know how paid search works. We’ll look at how design, analysis, UX, PM and other marketing roles can directly impact paid search performance, including the most common issues that arise, and how to immediately fix them to improve ROI and revenue growth.

11:50 am–12:10 pm
The #1 and Only Reason Your SEO Clients Keep Firing You
Community speaker: Meredith OliverYou have a kick-ass keyword strategy. Seriously, it could launch a NASA rocket; it’s that good. You have the best 1099 local and international talent on your SEO team that working from home and an unlimited amount of free beard wax can buy. You have a super-cool animal inspired company name like Sloth or Chinchilla that no one understands, but the logo is AMAZING. You have all of this, yet, your client turnover rate is higher than Snoop Dogg’s audience on an HBO comedy special. Why? You don’t talk to your clients. As in really communicate, teach them what you know, help them get it, really get it, talk to them. How do I know? I was you. In my agency’s first five years we churned and burned through clients faster than Kim Kardashian could take selfies. My mastermind group suggested we *proactively* set up and insist upon a monthly review meeting with every single client. It was a game-changer, and we immediately adopted the practice. Ten years later we have a 90% client retention rate and more than 30 SEO clients on retainer.

12:10–12:30 pm
Why “Blog” Is a Misnomer for Our 2018 Content Strategy
Community speaker: Taylor Coil

At the end of 2017, we totally redesigned our company’s blog. Why? Because it’s not really a blog anymore – it’s an evergreen collection of traffic and revenue-generating resources. The former design catered to a time-oriented strategy surfacing consistently new posts with short half-lives. That made sense when we started our blog in 2014. Today? Not so much. In her talk, Taylor will detail how to make the perspective shift from “blog” to “collection of resources,” why that shift is relevant in 2018’s content landscape, and what changes you can make to your blog’s homepage, nav, and taxonomy that reflect this new perspective.

12:30–2:00 pm
Lunch

2:05–2:35 pm
Near Me or Far:
How Google May Be Deciding Your Local Intent For You
Rob Bucci

In August 2017, Google stated that local searches without the “near me” modifier had grown by 150% and that searchers were beginning to drop geo-modifiers — like zip code and neighborhood — from local queries altogether. But does Google still know what searchers are after?

For example: the query [best breakfast places] suggests that quality takes top priority; [breakfast places near me] indicates that close proximity is essential; and [breakfast places in Seattle] seems to cast a city-wide net; while [breakfast places] is largely ambiguous.

By comparing non-geo-modified keywords against those modified with the prepositional phrases “near me” and “in [city name]” and qualifiers like “best,” we hope to understand how Google interprets different levels of local intent and uncover patterns in the types of SERPs produced.

With a better understanding of how local SERPs behave, SEOs can refine keyword lists, tailor content, and build targeted campaigns accordingly.

2:35–3:05 pm
None of Us Is as Smart as All of Us
Lisa Myers

Success in SEO, or in any discipline, is frequently reliant on people’s ability to work together. Lisa Myers started Verve Search in 2009, and from the very beginning was convinced of the importance of building a diverse team, then developing and empowering them to find their own solutions.

In this session she’ll share her experiences and offer actionable advice on how to attract, develop, and retain the right people in order to build a truly world-class team.

3:05–3:35 pm
PM Break

3:45–4:15 pm
Search-Driven Content Strategy
Stephanie BriggsGoogle’s improvements in understanding language and search intent have changed how and why content ranks. As a result, many SEOs are chasing rankings that Google has already decided are hopeless. Stephanie will cover how this should impact the way you write and optimize content for search, and will help you identify the right content opportunities. She’ll teach you how to persuade organizations to invest in content, and will share examples of strategies and tactics she has used to grow content programs by millions of visits.

4:15–4:55 pm
Ranking Is a Promise: Can You Deliver?
Dr. Pete Meyers

In our rush to rank, we put ourselves first, neglecting what searchers (and our future customers) want. Google wants to reward sites that deliver on searcher intent, and SERP features are a window into that intent. Find out how to map keywords to intent, understand how intent informs the buyer funnel, and deliver on the promise of ranking to drive results that attract clicks and customers.

7:00–10:00 pm
Kickoff Party

Networking the Mozzy way! Join us for an evening of fun on the first night of the conference (stay tuned for all the details!).

Tuesday, July 10

8:30–9:30 am

Breakfast

9:35–10:15 am
Content Marketing Is Broken
and Only Your M.O.M. Can Save You
Oli Gardner

Traditional content marketing focuses on educational value at the expense of product value, which is a broken and outdated way of thinking. We all need to sell a product, and our visitors all need a product to improve their lives, but we’re so afraid of being seen as salesy that somehow we got lost, and we forgot why our content even exists. We need our M.O.M.s! No, not your actual mother. Your Marketing Optimization Map — your guide to exploring the nuances of optimized content marketing through a product-focused lens.

In this session you’ll learn data and lessons from Oli’s biggest ever content marketing experiment, and how those lessons have changed his approach to content; a context-to-content-to-conversion strategy for big content that converts; advanced methods for creating “choose your own adventure” navigational experiences to build event-based behavioral profiles of your visitors (using GTM and GA); and innovative ways to productize and market the technology you already have, with use cases your customers had never considered.

10:15–10:45 am
Lies, Damned Lies, and Analytics
Russ Jones

Search engine optimization is a numbers game. We want some numbers to go up (links, rankings, traffic, and revenue), others to go down (bounce rate, load time, and budget). Underlying all these numbers are assumptions that can mislead, deceive, or downright ruin your campaigns. Russ will help uncover the hidden biases, distortions, and fabrications that underlie many of the metrics we have come to trust implicitly and from the ashes show you how to build metrics that make a difference.

10:45–11:15 am
AM Break

11:25–11:55 am
The Awkward State of Local
Mike Ramsey

You know it exists. You know what a citation is, and have a sense for the importance of accurate listings. But with personalization and localization playing an increasing role in every SERP, local can no longer be seen in its own silo — every search and social marketer should be honing their understanding. For that matter, it’s also time for local search marketers to broaden the scope of their work.

11:55 am–12:25 pm
The SEO Cyborg:
Connecting Search Technology and Its Users
Alexis Sanders

SEO requires a delicate balance of working for the humans you’re hoping to reach, and the machines that’ll help you reach them. To make a difference in today’s SERPs, you need to understand the engines, site configurations, and even some machine learning, in addition to the emotional, raw, authentic connections with people and their experiences. In this talk, Alexis will help marketers of all stripes walk that line.

12:25–1:55 pm
Lunch

2:00–2:30 pm
Email Unto Others:
The Golden Rules for Human-Centric Email Marketing
Justine JordanWith the arrival of GDPR and the ease with which consumers can unsubscribe and report spam, it’s more important than ever to treat people like people instead of just leads. To understand how email marketing is changing and to identify opportunities for brands, Litmus surveyed more than 3,000 marketers worldwide. Justine will cover the biggest trends and challenges facing email today and help you put the human back in marketing’s most personal — and effective — marketing channel.

2:30–3:00 pm
Your Red-Tape Toolkit:
How to Win Trust and Get Approval for Search Work
Heather Physioc

Are your search recommendations overlooked and misunderstood? Do you feel like you hit roadblocks at every turn? Are you worried that people don’t understand the value of your work? Learn how to navigate corporate bureaucracy and cut through red tape to help clients and colleagues understand your search work — and actually get it implemented. From diagnosing client maturity to communicating where search fits into the big picture, these tools will equip you to overcome obstacles to doing your best work.

3:00–3:30 pm
PM Break

3:40–4:10 pm
The Problem with Content &
Other Things We Don’t Want to Admit
Casie Gillette

Everyone thinks they need content but they don’t think about why they need it or what they actually need to create. As a result, we are overwhelmed with poor quality content and marketers are struggling to prove the value. In this session, we’ll look at some of the key challenges facing marketers and how a data-driven strategy can help us make better decisions.

4:10–4:50 pm
Excel Is for Rookies:
Why Every Search Marketer Needs to Get Strong in BI, ASAP
Wil Reynolds

The analysts are coming for your job, not AI (at least not yet). Analysts stopped using Excel years ago; they use Tableau, Power BI, Looker! They see more data than you, and that is what is going to make them a threat to your job. They might not know search, but they know data. I’ll document my obsession with Power BI and the insights I can glean in seconds which is helping every single client at Seer at the speed of light. Search marketers must run to this opportunity, as analysts miss out on the insights because more often than not they use these tools to report. We use them to find insights.

Wednesday, July 11

8:30–9:30 am

Breakfast

9:35–10:15 am
Machine Learning for SEOs
Britney Muller

People generally react to machine learning in one of two ways: either with a combination of fascination and terror brought on by the possibilities that lie ahead, or with looks of utter confusion and slight embarrassment at not really knowing much about it. With the advent of RankBrain, not even higher-ups at Google can tell us exactly how some things rank above others, and the impact of machine learning on SEO is only going to increase from here. Fear not: Moz’s own senior SEO scientist, Britney Muller, will talk you through what you need to know.

10:15–10:45 am
Shifting Toward Engagement and Reviews
Darren ShawWith search results adding features and functionality all the time, and users increasingly finding what they need without ever leaving the SERP, we need to focus more on the forest and less on the trees. Engagement and behavioral optimization are key. In this talk, Darren will offer new data to show you just how tight the proximity radius around searchers really is, and how reviews can be your key competitive advantage, detailing new strategies and tactics to take your reivews to the next level.

10:45–11:15 am
AM Break

11:25–11:45 am
Location-Free Local SEO
Community speaker: Tom Capper

Let’s talk about local SEO without physical premises. Not the Google My Business kind — the kind of local SEO that job boards, house listing sites, and national delivery services have to reckon with. Should they have landing pages, for example, for “flower delivery in London?”

This turns out to be a surprisingly nuanced issue: In some industries, businesses are ranking for local terms without a location-specific page, and in others local pages are absolutely essential. I’ve worked with clients across several industries on why these sorts of problems exist, and how to tackle them. How should you figure out whether you need these pages, how can you scale them and incorporate them in your site architecture, and how many should you have for what location types?

11:45 am–12:05 pm
SEO without Traffic:
Community speaker: Hannah Thorpe

Answer boxes, voice search, and a reduction in the number of results displayed sometimes all result in users spending more time in the SERPs and less on our websites. But does that mean we should stop investing in SEO?

This talk will cover what metrics we should now care about, and how strategies need to change, covering everything from measuring more than just traffic and rankings to expanding your keyword research beyond just keyword volumes.

12:05–12:25 pm
Tools Change, People Don’t:
Empathy-Driven Online Marketing
Community speaker: Ashley Greene

When everyone else zags, the winners zig. As winners, while your 101+ competitors are trying to automate ’til the cows come home and split test their way to greatness‚ you’re zigging. Whether you’re B2B or B2C, you’re marketing to humans. Real people. Homo sapiens. But where is the human element in the game plan? Quite simply, it has gone missing, which provides a window of opportunity for the smartest marketers.

In this talk, Ashley will provide a framework of simple user interview and survey techniques to build customer empathy and your “voice of customer” playbook. Using real examples from companies like Slack, Pinterest, Intercom, and Airbnb, this talk will help you uncover your customers’ biggest problems and pain points; know what, when, and how your customers research (and Google!) a need you solve; and find new sources of information and influencers so you can unearth distribution channels and partnerships.

12:25–1:55 pm
Lunch

2:00–2:30 pm
You Don’t Know SEO
Michael KingOr maybe, “SEO you don’t know you don’t know.” We’ve all heard people throw jargon around in an effort to sound smart when they clearly don’t know what it means, and our industry of SEO is no exception. There are aspects of search that are acknowledged as important, but seldom actually understood. Michael will save us from awkward moments, taking complex topics like the esoteric components of information retrieval and log-file analysis, pairing them with a detailed understanding of technical implementation of common SEO recommendations, and transforming them into tools and insights we wish we’d never neglected.

2:30–3:00 pm
What All Marketers Can Do about Site Speed
Emily GrossmanAt this point, we should all have some idea of how important site speed is to our performance in search. The recently announced “speed update” underscored that fact yet again. It isn’t always easy for marketers to know where to start improving their site’s speed, though, and a lot of folks mistakenly believe that site speed should only be a developer’s problem. Emily will clear that up with an actionable tour of just how much impact our own work can have on getting our sites to load quickly enough for today’s standards.

3:00–3:30 pm
PM Break

3:40–4:10 pm
Traffic vs. Signal
Dana DiTomaso

With an ever-increasing slate of options in tools like Google Tag Manager and Google Data Studio, marketers of all stripes are falling prey to the habit of “I’ll collect this data because maybe I’ll need it eventually,” when in reality it’s creating a lot of noise for zero signal.

We’re still approaching our metrics from the organization’s perspective, and not from the customer’s perspective. Why, for example, are we not reporting on (or even thinking about, really) how quickly a customer can do what they need to do? Why are we still fixated on pageviews? In this talk, Dana will focus our attention on what really matters.

4:10–4:50 pm
Why Nine out of Ten Marketing Launches Suck
(And How to Be the One that Doesn’t)
Rand Fishkin

More than ever before, marketers are launching things — content, tools, resources, products — and being held responsible for how/whether they resonate with customers and earn the amplification required to perform. But this is hard. Really, really hard. Most of the projects that launch, fail. What separates the wheat from the chaff isn’t just the quality of what’s built, but the process behind it. In this presentation, Rand will present examples of dismal failures and skyrocketing successes, and dive into what separates the two. You’ll learn how anyone can make a launch perform better, and benefit from the power of being “new.”

7:00–11:30 pm
MozCon Bash

Join us at Garage Billiards to wrap up the conference with an evening of networking, billiards, bowling, and karaoke with MozCon friends new and old. Don’t forget to bring your MozCon badge and US ID or passport.

Grab your ticket today!

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Redefining Influence Marketing in 2018

Redefining Influence Marketing in 2018

To the end of ‘influenceratis’

In 2017, the scandals of fake news, fake advertisements, fake accounts and fake profiles made the headlines of all media. Since the beginning of the year, cases of fraud (or the limit) have followed one another, revealed to the big days. Several studies have shown the existence of false accounts and false subscribers including Facebook where there would be more than 60 million automated sites.

Recently, the New York Times published the results of inquiries that revealed the existence of a true followers factory, Devumi, a company that manages 3.5 million fake accounts and more than 200 000 customers to whom it sells Twitter followers, YouTube views, SoundCloud plays and even recommendations on LinkedIn. His clients include reality TV stars, athletes, comedians, TED speakers, and even multimillionaires like Michael Dell. Devumi also played an important role during Donald Trump’s campaign.

Since the beginning of the year, ‘influenceratis’ also fall like dominoes.

https://ift.tt/2C7Rp5C

Strategies You Haven’t Tried to Boost Content Shares

Strategies You Haven’t Tried to Boost Content Shares

Content marketing has become extremely competitive over the past few years. People currently publish over 2 million blog posts every day along with other forms of content. Top bloggers and content marketers know this, so, they spend more time promoting their content than writing it.

If you want to drive traffic and convert it to leads and sales, just writing quality posts won’t do. It needs to be accompanied by a stellar content promotion strategy that includes generating backlinks and content shares.

As basic tips on how to increase content shares like adding share buttons to blog posts, sharing them on your own social media and conducting outreach have already been extensively covered, I am going to stick to advanced tactics you have probably never used.

Read this post to find out what they are and learn how to use them along with other basic methods to boost content shares…

Incentivise shares

When we associate incentives with content marketing, the first thing that pops in our minds is lead generation.

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