Even though we are just beginning the second quarter of 2017, there have already been some awful customer experience meltdowns. Most of you have probably already seen them, and some are quite disturbing. One could speculate on the contributing factors to these meltdowns because they are easy targets. Regardless of how you feel about the

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Joe Ruiz

This monthly Social Customer Experience Marketing column is contributed by Joseph Ruiz. Joseph is President of Strategic Marketing Solutions, a full-service marketing and consulting firm specializing in web-based integrated Relationship Marketing. Joseph thrives on the ever-changing nature of marketing in the digital age, embracing interactive opportunities, while applying three decades of hands-on expertise in online and traditional marketing. When he’s not helping business-makers navigate through complex marketing challenges, Joseph enjoys reading, working out and traveling just about anywhere…anywhere you can get a digital signal, that is. +Joseph Ruiz

The 3 Essential Practices for Sustained Positive Customer Experiences by Joe RuizMaximize Social Business

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