Did you know chatbots had got their start in 1966, far before the Facebook Messenger captured the vast populace?
NLP and NLU run their course, and today more and more brands bet on chatbots to design conversational experience for consumers and therefore reach their marketing goals. To be substantive, more than 11000 active chatbots are active on the Facebook Messenger today.
Still in doubt whether you need one?
According to Maruti Techlabs, you have at least seven reasons to design a chatbot for your business:
Thousands of users will interact with your chatbot in the Facebook Messenger, so designing it requires a set of best skills and practices. You need to take into consideration a personality of your chatbot, its tone of voice, value it provides to users, ways in which it personifies your brand and more.